Visitor Services First Aid

As a First Aider at London Zoo, you’ll play a vital role in ensuring the safety and wellbeing of both our visitors and staff. You’ll respond to first aid incidents quickly, calmly, and professionally, providing reassurance and confidence in challenging situations.

Alongside delivering hands-on support, you’ll also take responsibility for the essential administration that underpins effective first aid, including completing incident reports and assisting with investigations when required. This is a unique opportunity to combine practical care with organisational skills in one of the world’s most iconic zoos.

Key responsibilities

• First Aid Response: Administering first aid and responding to all first aid incidents across the site including assisting in any emergency situations
• Emergency Liaison: To liaise with emergency services, duty managers and security department as required.
• Equipment Maintenance: To ensure that the equipment held in the First Aid Post is clean and in good working order.
• Policy Awareness: To keep informed and up to date of ZSL’s relevant policies and procedures.
• Visitor Interaction: Be part of our friendly zoo operations team interacting with members and paying visitors that you encounter.
• Operational Support: Working with the zoo operational teams with events and commercial activity as required.

• A qualified First Aider with experience of delivering first aid in a visitor attraction setting. 
• Confidence in ensuring equipment is in good working order. 
• Experience of supporting visitors and staff at all levels, whilst maintaining confidentially at all times. 
• Ability to work under pressure and to triage accordingly. 
• Comfortable working outdoors and is happy to do so in all weather conditions.
• Holds a full UK driving license. 

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.  

What do we offer?  

At ZSL, we are proud of our approach to employee benefits. Our benefits include:  

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct  
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you  
• Holidays – 25 days annual leave allowance, plus UK bank holidays  
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme  
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day 
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops  
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages