Sales Assistant - Admissions

London Zoo is not just an iconic attraction; it's an inspiring place to work. Set in the heart of Regent’s Park, the zoo offers a unique and lively working environment where you’re surrounded by stunning wildlife and beautiful green spaces every day. It’s a place where no two days are the same, and where your work supports a vital mission: creating a world where wildlife thrives.

As an Admissions Sales Assistant at London Zoo, every transaction is your chance to create a magical moment. You’ll be part of a lively, passionate team dedicated to delivering exceptional customer service and ensuring every visitor leaves with a smile. As one of the first people our visitors meet, you’ll set the tone for their entire day, welcoming them, answering their questions and helping them get the most out of their visit.

•  Sales Delivery: Support the achievement of on-site sales targets and KPIs across Admissions, Car Park, Membership sales, and Ticket scanning, helping us generate vital funds for our mission to create a world where wildlife thrives.
• Customer Service: Providing a high level of customer service, dealing efficiently and courteously with any questions, or requested information.
• Visitor Experience: Maintain Admissions areas to the highest presentation standards, ensuring a welcoming and engaging environment for all our guests.
• Compliance & Procedures: Follow all published ticketing and cash-handling procedures to ensure smooth and efficient service delivery.

• Experience in customer service, retail, or admissions, with previous experience selling memberships seen as a bonus.
• Enjoys working as part of a team and has a genuine desire to create a great experience for our visitors. 
• Brings a positive and flexible approach, able to adapt style and respond to visitor needs.
• Must be available to work weekends and bank holidays.

This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.  

About Us:  

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.  

What do we offer?  

At ZSL, we are proud of our approach to employee benefits. Our benefits include:  

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct  
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you  
• Holidays – 25 days annual leave allowance, plus UK bank holidays  
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme  
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day 
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops  
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages