Bus Driver & Site Support

As a Visitor Shuttle Driver at Whipsnade Zoo, you will play a key role in creating a welcoming and accessible experience for guests. Your primary responsibility will be transporting visitors safely and efficiently around the zoo, ensuring excellent customer service throughout their journey.

In addition, you will support site presentation by assisting with general upkeep tasks and maintaining the cleanliness and appearance of the shuttle vehicle to uphold ZSL’s high standards. This is a hands-on, visitor-facing role that directly contributes to a positive and memorable guest experience.

Key responsibilities: 

• Visitor Transportation: Safely drive and operate the visitor shuttle service, ensuring timely and courteous pick-up and drop-off of guests around Whipsnade Zoo, contributing to a smooth and enjoyable visitor experience.
• Site Support: Assist with general site presentation tasks as needed, helping to maintain the cleanliness and overall appearance of the zoo to the highest standards.
• Vehicle Maintenance: Take responsibility for the daily cleanliness, presentation, and basic upkeep of the shuttle vehicle, ensuring it is always ready for operation and represents ZSL's commitment to excellence.

• A full, clean driving licence is essential. Due to insurance requirements, applicants must be over 25 and have held their licence for a minimum of two years.
• Friendly, welcoming, and confident in engaging with a wide range of visitors.
• Promotes ZSL’s core values in all interactions with colleagues and visitors alike. 
• Willing and able to work some weekends as part of a regular schedule.

This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.  

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.  

What do we offer?  

At ZSL, we are proud of our approach to employee benefits. Our benefits include: 

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct  
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you  
• Holidays – 25 days annual leave allowance, plus UK bank holidays  Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme  
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day 
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops  
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle  
• Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work 
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages