Visitor Activities Host

Join Us as a Visitor Activities Host at London Zoo! Step into a role where every day brings excitement, discovery, and unforgettable experiences! As a Visitor Activities Host, you’ll be at the heart of connecting people with wildlife. From welcoming our London Zoo Lodge guests to leading daily activities, talks, and seasonal events, your enthusiasm will make every visit truly memorable.

We’re looking for passionate individuals who love delivering exceptional customer experiences and sharing the wonders of the animal kingdom. You’ll be an essential part of our Engagement and Overnight Experience teams, guiding visitors safely through immersive habitats, bringing our daily experiences to life, and helping create magical moments that inspire a deeper connection with wildlife.

If you thrive on energy, love interacting with people, and want to be part of a team that makes every visit extraordinary, this is the role for you.

This is a part-time role, averaging 15 hours per week with a pro-rata salary of £10,844.55. As our zoos are open seven days a week, your schedule will follow a rotating rota, including weekends and bank holidays. You’ll need to be available for at least one weekend day per week, which may include early mornings or late evenings, in addition to standard zoo hours. We aim to balance business needs with personal flexibility, providing advance notice of your shifts so you can plan your time effectively.

Key responsibilities:  

• Visitor Ambassador: Create a welcoming, safe, and inspiring environment for our guests, encouraging them to connect with wildlife through engaging tours, talks, and interactions.
• Premium Experience Delivery: Provide exceptional customer service during the London Zoo Lodge experience, supporting hospitality and Front of House when needed.
• Talks & Activities: Lead and deliver a range of exciting daily talks and activities, engaging visitors and bringing the animal world to life.
• Safeguarding Visitors and Wildlife: Ensure the health & safety, welfare and security of visitors and animals on site, dealing calmly and effectively with visitor emergencies and sensitive situations.

• You have experience and a passion for delivering exceptional visitor experiences, with the ability to communicate science and conservation topics to diverse audiences.
• You thrive in dynamic environments and have experience in customer service or similar roles.
• You have a solid understanding of science, animal welfare, or conservation, and may have relevant qualifications or work experience in these fields.
• You’re great at building relationships, staying calm under pressure, and working both independently and as part of a team, even in outdoor conditions.

• Purpose driven work – join an organisation where every role contributes to creating a world where wildlife thrives.  
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension. 
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you.  
• Holidays – 25 days annual leave allowance, plus UK bank holidays (increasing with milestone anniversaries). 
• Access to ZSL’s staff Equality Networks -Race & Culture, Team Pride, Disability, and Menopause, supporting an inclusive and welcoming workplace for those with lived experience. 
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme.   
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day.  
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops.   
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle.  
• Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work.  
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages.