We are looking for a friendly, enthusiastic, and safety-conscious Railway Platform Assistant to join our team and help deliver magical experiences at one of Whipsnade's Zoo’s most beloved attractions.
As a Platform Assistant, you’ll be at the heart of the action, greeting passengers with a smile, helping them safely on and off the train, and working closely with our amazing volunteer team to keep queues moving smoothly. You will be responsible for ensuring safety and customer service, guided by our Railway Rule Book and supported by our dedicated Station Staff.
You’ll play a key role in ensuring everything runs smoothly, while creating a fun, welcoming environment for families, children, and visitors of all ages.
This role is offered on a part-time basis, working a minimum of 6 hours per week on a 7 month fixed-term contact. As our zoos are open seven days a week, your schedule will follow a rota which includes weekends and bank holidays. We aim to balance business needs with personal flexibility, so you’ll have advance notice of your shifts to help plan your time.
Interviews for this position are scheduled to take place on the 18th March 2026.
Key responsibilities: 
- Station and Carriage Preparation: Carry out carriage checks and clean as needed between train services to ensure a safe and pleasant experience for passengers before boarding.
- Platform Duties: Support the smooth and safe running of the platform by working with volunteers, assisting passengers (including wheelchair users), collecting tokens, checking seating and carriage doors, and ensuring all safety procedures are followed before departure and confidently responding to emergencies such as lost children or safety incidents.
- Gate Duties: Manage the safe arrival of trains by opening the crossing gate, signalling the driver, and ensuring safety protocols are followed at all times.