Supporter Contact Coordinator (6 month FTC)

• Excellent administration skills and attention to detail is essential.
• Demonstrable experience of working in a team and supporting colleagues.
• Good understanding of what constitutes excellent customer service. A people person and a natural communicator.
• Knowledge of customer service systems such as PureCloud.
• An ability to handle difficult situations whilst maintaining calm and positive attitude.
• Sound experience in a sales, customer-facing or supporter services/contact environment.
• Understanding logistics of a non-profit organisation and actively embrace the values of ZSL both in and outside of work.
• Excellent interpersonal, communication skills and a high level of credibility are a must for this role.
• Good working knowledge of external rules and regulations that impact on the team’s work – specific focus on Bankers Automated Clearing Systems (BACS) for direct debit processes, and HM Revenue & Customs (HMRC) for Gift Aid processes.
  CRM System knowledge of Tessitura is desirable.
• Intermediate skills in using MS office packages, specifically Word and Excel.
• Excellent written skills with an ability to handle complex queries articulately.

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.  

What do we offer?  

At ZSL, we are proud of our approach to employee benefits. Our benefits include: 

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct 
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension 
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you  
• Holidays – 25 days annual leave allowance, plus UK bank holidays  
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme  
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day 
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops  
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle  
• Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work  
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages